FAQs
I have a question about my order, who do I contact?
If you have any questions about our products or about your order you can contact our customer service staff Mon-Fri 8am-4pm (Sydney, NSW) on 1300 059 731 or email us on support@missingatsea.com.au
Where does my order ship from?
All orders are packed and dispatched daily - Shipped Australia wide.
How does a pre-order work?
Pre-order will have an indicated shipping date. Please note these are just estimated dates but we will do our best to provide the most accurate date possible.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.
Shipping
Order tracking
Tracking is available every order. Your tracking number will be emailed/SMS'd to you once your order has been fulfilled here at MAS.
We aim for same/next day dispatch on all orders, ordered before 1pm*.
Get in touch
Have any questions or concerns? Our team are
available to answer any of your questions.
Email: support@missingatsea.com.au
Phone: 1300 059 731