Eligibility for Returns & Exchanges
Items are eligible for return or exchange within 7 days of receipt of delivery.
The product must be in its original, undamaged condition. Any signs of damage, wear, or alteration may void eligibility.

Process for Exchanges
If you wish to exchange your item, follow these simple steps:

Package Your Item: Place your item in a postage bag or protective packaging.
Include Required Information: Ensure the package contains:

• Your full name
• Your order number
• A contact email for any follow-up communication
• A return delivery address
• Any additional details to help us process your request quickly
3. Send to Our Return Address:

PO Box 13
Suffolk Park, NSW 2481

Once we receive your item, our team will assess it to ensure it qualifies for exchange. Upon approval, we will process the exchange promptly. If you have specific requests or requirements, feel free to include them in the package.

Returns for Faulty Products
In cases where a product is faulty, we offer replacements instead of refunds. Here’s how it works:

 

Reach out to our customer service team through email or live chat on our website.
Follow the packaging and return instructions outlined above.
Once we receive the item, we will assess the issue. If the product is confirmed faulty, we’ll arrange a replacement.

Exchange for Incorrect Size or Item Variant
If you’ve received an incorrect item in terms of size, color, model, or any other variant, we’re here to help.

Contact Customer Service: Email us or reach out via live chat for guidance, or follow the return steps to send the item back with all necessary details.
Required Information: Include all order and personal details as outlined to expedite your request.

Our customer service team is always available to assist with any questions. For a smooth exchange experience, please ensure all items returned include the necessary documentation as outlined above.

Thank you for shopping with us and for helping us make the exchange process easy and efficient!

Shipping Policy for Orders with Multiple Colors, Sizes, or Pre-Ordered Items.

When shipping orders that include multiple colors, sizes, or models, our priority is to ensure accuracy, efficiency, and suitability to your location and requirements. Please review the following details regarding our selection process, inventory-based adjustments, and split-shipping guidelines.

Product Selection for Bundles

For bundles that contain various colors or sizes, our team will select available options based on current stock levels and those best suited for your location and preferences. For collections such as Louise and Fishing, we may adjust specific colors or models to align with inventory availability or regional suitability. This approach ensures timely delivery without compromising on quality or aesthetic alignment.

Split Orders for In-Stock and Pre-Ordered Items

Orders that contain both in-stock and pre-ordered items may be split into separate shipments. If one or more items in your order are immediately available while others are awaiting arrival, you may receive multiple deliveries:

 

 

For Orders Meeting Our Minimum Order Value: If the in-stock portion of your order meets our minimum value threshold of $80, we will ship these items separately ahead of the pre-ordered items. The remaining items will be shipped as they become available, with no additional cost to you.

For Orders Below the Minimum Value Threshold: If the in-stock items have a value below $80, we will hold all items until the pre-ordered item arrives to ensure a consolidated shipment and cost efficiency. This reduces additional shipping charges that would otherwise be incurred with multiple deliveries.

Our aim is to provide you with the most seamless and reliable experience, ensuring that available items reach you promptly while balancing inventory considerations.

Thank you for your understanding, and please reach out to our customer service team if you have any questions about your order.