FAQ
I have a question about my order, who do I contact?
For all enquiries, please contact our customer service team between Mon-Fri 8am - 4pm (NSW Time) on ph:1300 059 731 or email support@missingatsea.com.au
Can I exchange a product?
We want you to be 100% satisfied with your purchase. If you are unsatisfied with your item, we will happily issue an exchange, refund or store credit on full priced items returned within 14 days of purchase date.
Shipping questions
When will my order be shipped?
Same day dispatch! All orders placed before 2pm (Sydney/NSW) will be dispatched immediately. EXCLUDING Sale Periods.
Ordering
Where can I buy MAS products?
Missing At Sea products are sold exclusively online at www.missingatsea.com.au
Where does my order ship from?
All orders are shipped from our Warehouse located in Byron Bay NSW.
How does pre-order work?
Pre-order will have an indicated shipping date. Please note these are just estimated dates but we will do our best to provide the most accurate date possible.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.