PH: 02 6680 8409

SUPPORT

E -->  support@missingatsea.com.au

P -->  02 6680 8409 

Live Chat available (8am - 4pm)

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EXCHANGES / REFUNDS / FAULTY GOODS

 

We want you to be 100% happy with your purchase. If for any reason you are unsatisfied with your item, we will happily issue an EXCHANGE, REFUND or STORE CREDIT for full priced items returned within 14 days of the purchase date.
Outside of this time & within 30 days, you will only be eligible for a store credit (for the value of returned items).
CLEARANCE items are only eligible for a store credit within 30 days of purchase date.
All returned items must be in their original condition - unworn, unwashed and unused. All tags must be attached with packaging in its original condition.
EXCHANGES:
Step 1 = Email our support team ( support@missingatsea.com.au ) with your concern.
Step 2 = Write down your order number, full name & product/sizing error and attach in the package.
Step 3 = Post to our warehouse (13/12 Tasman Way, Byron Bay, NSW, 2481)
Step 4 = Once your item is received, we will either exchange, refund or store credit your order depending on your desired outcome.

       FAULTY ITEMS

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality.

If an item is not of acceptable quality, you may be entitled to a replacement, refund or online store credit. This is at the discretion of our customer service team who will take into consideration the type of fault and timeframe between purchase date and getting in contact with us.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by contacting support@missingatsea.com.au and include your order number and clear photographs of the fault. We will then be in contact with an outcome and you will need to return the item back to us to assess.

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SHIPPING

Express Post (1 - 3 days)

Regular Post (2 - 5 days)

INTERNATIONAL orders are sent Express (3 - 7 days)