E --> email@example.com
P --> 02 6680 8409
(8am - 4pm) NSW time MON-FRI.
EXCHANGES / REFUNDS / FAULTY GOODS
As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality.
If an item is not of acceptable quality, you may be entitled to a replacement, refund or online store credit. This is at the discretion of our customer service team who will take into consideration the type of fault and timeframe between purchase date and getting in contact with us.
If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by contacting firstname.lastname@example.org and include your order number and clear photographs of the fault. We will then be in contact with an outcome and you will need to return the item back to us to assess.
Express Post (1 - 3 days)
Regular Post (2 - 5 days)
INTERNATIONAL orders are sent Express (3 - 7 days)