Refund policy

Returns & Refund Policy

Change of Mind Returns

We accept eligible change-of-mind returns within 7 days of delivery.

Change-of-mind returns include, but are not limited to, ordering the incorrect size, colour or model, or simply deciding you no longer want the item.

To be eligible for a change-of-mind return:

• The item must be unused, unworn and in its original packaging, with all tags and labels attached.

• The item must be returned in original, saleable condition.

• You must contact us within 7 days of delivery to request a return.

• Return shipping is at the customer’s expense.

• Returns must be sent using a tracked shipping service. Missing at Sea is not responsible for returned parcels that are lost or damaged in transit.

Approved change-of-mind returns will be issued as store credit only. We do not provide refunds to the original payment method for change of mind.

A 15% restocking fee applies to all change-of-mind returns and will be deducted from the store credit issued.

Original shipping charges are non-refundable.

Where an order qualified for free shipping, the original shipping cost incurred by Missing at Sea to send the order will be deducted from the store credit, in addition to the 15% restocking fee.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us at info@missingatsea.com.au with your order number and photos showing the issue.

Where applicable, Missing at Sea will cover reasonable return shipping costs and provide the remedy you are entitled to under the Australian Consumer Law.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Refunds

Refunds to the original payment method are not provided for change-of-mind returns.

Where a refund is required or agreed to for faulty, damaged, incorrect or non-compliant goods, it will be processed to the original payment method.

Please allow approximately7–10 business days after processing for the funds to appear, depending on your financial institution.

Mystery Boxes

All Mystery Box products are sold as mystery items. Due to the nature of these products, we do not accept change-of-mind returns or exchanges based on individual preference, colour, style or dissatisfaction with the particular items received.

How to Request a Return

Email info@missingatsea.com.au with your order number and reason for return before sending any item back.

We will provide you with return instructions. Returns sent without first contacting us may experience delays in processing.